Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of 7sneakers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***f
Slippers of good quality. On 37 ordered 24(38), very good. Wear well and delivery fast. Thank you.
R***r
отличные макасины, только на российский размер 36, берите 37!!!!
T***a
Who has a leg 23,5 (37), it is better to take 24,0(38). Thumbs are a little stuck in the noses. In general, the quality is satisfied, I order not the first time such. As with the size was wrong… on the old too, the marking costs 38(24,0). Although I wear 36 Russian size and foot length I have 23,5 cm.
L***a
15.06.2020-3. 07.2020received. brought home. Took 24.0 this is 38mm. I had to take 39. I think they stretch. Thank you very much I will order more size.
T***o
Soft good pasta. For a price of 600 r just fine. For the spring summer will go
N***a
Super. Slightly crumpled on the road, natural leather.
V***v
Beautiful, comfortable, size in size) ordered a second time, thanks to the store)
D***a
Quality Super
A***v
Is OK. How much will last will show time
R***r
Delivery is very fast, 2 weeks, the size ordered 40 for its 38-39, but it’s not the one closer to Brown, not orange. There are no complaints, excellent sewn, the skin is thick.
V***r
Ordered orange. In the photo, the color is more saturated. In fact, not so bright, more calm. The store sent the goods the next day after payment. I got here fast. 04. 06. Made an order, 17. 06. They took the parcel. (Saratov) Size in size, leg 35 R., ordered 35 R. Exactly in size, no more, no less-butt. With new shoes always like this. Over time, they will take the shape of the foot, they are carried. At first glance, done well. Light, soft. In general, the purchase is satisfied. Taking into account the cost of the goods, there is nothing to complain about. Thank you for prompt processing of the order!
A***v
до этого заказывали белые кожа была мягче.
R***c
Excellent losers, I order not the first time. Natural leather, at 38 size I take 40. The color corresponds to the picture. Many thanks to the store for the quality goods. fast delivery.
Customer
I’m 38 I took 39 perfect
E***n
Excellent in quality moccasins, the most comfortable and beautiful, the price is a fairy tale! To store Thank you very much!
N***a
Soft, but for size 39 Rus, size 40 (25,5) butt.
E***a
Shoes, class. Soft, comfortable. Come, very quickly. The store is umnichka. At 25.5, ordered 26, did not lose, sat down, like flying.