Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of 7sneakers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r
I liked the cover, the material. Delivery unexpectedly fast. A grade
S***n
Fast delivery, top mat!!! The width is normal in length generally chic, even at a height of 2 meters will suit
A***h
good
N***a
Super mat! With elastic bands and with a backpack, which is very convenient! The quality is very good! Fat. I got to St. Petersburg in 1,5 weeks! The store is wonderful! Recommend!!!
A***v
Sent from Russia, so went quickly. Packing is good. The goods are intact. The set is complete, but the goods themselves are not exactly what I wanted. He is narrow for men. And so good, when unpacking a little bit of some fish, but it will pass. Recommend.
A***n
The mat was delivered in five days. Fully corresponds to the description, soft, comfortable. Cover included. The order is satisfied, thanks to the store!
A***v
The price is small, but the goods also leave much to be desired. In the photo of the producer it is much wider or people in the photo of the dwarf. At three, to be honest, I regret that I bought it.
G***a
Ordered 06.09. Got 12.09. Super fast. The mat is good. Recommend.
V***a
Mat Super! Like in the picture. Does not slip on the laminate. Soft for the knees. I’m happy. I advise you to buy.
Customer
The mat is excellent, soft. 7 days delivery. Comes with a cover and a belt. There was a small smell when I opened the parcel, I hope to weathered!
Y***b
Very good mat, if you stand on one knee and elbows, then nothing will hurt, very soft)! I advise him to take, to Rostov on Don came in 6 days, to madness quickly, came out in 1100
R***v
A good entry-level mat for its price. Came with a little damage (scratch about 3 cm with material Detachment), the store without question refunded the amount of compensation claimed in the dispute (approximately 10% of the cost)
V***D
Excellent mat, soft, does not slip. Delivery was very fast, thanks to the store.
V***v
You can say, instantly! Corresponds to the description. On account of practicality, durability is not sure. The material is subject to rapid wear.
N***n
All is well. The rug is wonderful, it came quickly. Thank you store!
E***a
Since the order it has been 8 days and came to Tatarstan parcel! Quality, as described, came without damage. Most importantly, this mat cost me 121 rubles!!!!!. I hit the store’s ad from Mile’s website. So, if it will not last long-and fig with it))).