Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of 7sneakers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
куртка отличная ношу m заказала L,чтоб посвободнее было, на рост 165 рукава впритык
Customer
The jacket is just a bomb! Without lining, for size 44-46, height 172 ordered XL jacket sits oversize, sleeves are slightly short, but not critical
O***a
Size 44-46, height 168
E***a
There are not enough side pockets… And the sleeves are 166 still short. In the rest, a pleasant thing
K***a
Pretty. On the growth of 173 sleeves are short, and so interesting.
Customer
Oversize
Customer
Good quality, thank you!
R***r
The jacket is good, soft. But I came with curvy pockets. I wrote to the store, and without problems returned the goods and received money back.
G***a
The jacket is cool. Soft, only without lining. Inner as foam rubber, soft rubberized. Fit to fit (og-98, ot-80, ob-100, height-170) free, sleeve length in the butt.
T***t
It was three weeks, on the swing of norms, it was worth taking.
A***o
Very cool jacket. I’m delighted! Soft, plush, light, but warm enough. I recommend it to everyone!
A***a
Nice one
Q***q
Pictures for groom equally high size fully glittered rhythmic ^^
G***a
Very good jacket, free, for height 168 sleeves short but not critical
F***m
The coat is nickel, it is very nice! I ordered it in XXL while I’m doing 38-40. I can’t wait to wear it. The store shipped it very quickly, I received it in 10 days in Paris, and in addition the seller slipped me a bracelet. Very nice
Customer
Very soft, warm and pleasant!
A***
I wear L, took XXL, everything was perfect, height 180, sits cool
A***a
Excellent warm jacket! Blown, without lining. Looks cool, took XL at 92-76-94, height 176. Sleeve along the length with a stock and in general an oversize. Nice one! There would be a tiny lining, would not get out of it until the coldest! Recommend!
R***r
She’s super. At 44 the size took L. The oversize is necessary.